Gardening on Country – Shipping Policy
Business Name: Gardening on Country
ABN: 11595584596
Address: 12B Jackson Crescent, Bairnsdale VIC 3875, Australia
Email: hello@gardeningoncountry.com
Website: www.gardeningoncountry.com
1. Overview
This Shipping Policy explains how and when your order will be processed and delivered by Gardening on Country.
We’re a proudly rural business based in Bairnsdale, Victoria, and we ship all orders using Australia Post.
Delivery time frames may vary slightly due to our regional location and national postal schedules.
2. Shipping Locations
We currently deliver to addresses within Australia only.
International shipping is not available at this time.
3. Processing Time
All orders are processed within 1–2 business days of receiving cleared payment.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods (for example, sales or public holidays), please allow an extra day or two for processing.
4. Shipping Rates & Free Shipping
We offer simple, transparent shipping options:
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Flat-Rate Shipping: $12.00 AUD per order (nationwide)
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Free Shipping: for orders over $80.00 AUD (after discounts, before shipping)
Shipping is automatically calculated at checkout. If there’s an error in calculation, we’ll contact you before dispatch to confirm any adjustments.
5. Delivery Time Frames
We use Australia Post Standard and Express Parcel Services.
Estimated delivery times from Bairnsdale VIC 3875 (rural location):
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Standard Post: 3–8 business days (depending on destination)
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Express Post: 2–4 business days (most metro areas)
Please note:
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Deliveries to rural or remote areas may take longer.
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Delays may occur during peak seasons or extreme weather events.
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Once shipped, you’ll receive an Australia Post tracking number to monitor your parcel’s journey.
6. Authority to Leave (ATL)
If you select “Authority to Leave” at checkout, Australia Post may leave your parcel in a safe location if you’re not home.
Once left under ATL instructions, the parcel is considered delivered, and Gardening on Country cannot be held liable for loss or theft.
If you do not grant ATL, your parcel will be held at your local post office for collection.
7. Delays and Lost Parcels
While we aim to ensure timely delivery, Gardening on Country is not responsible for delays once your parcel is with Australia Post.
If your parcel hasn’t arrived within the expected time frame:
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Check your tracking link for updates.
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If there’s no movement for 10 business days, contact us at hello@gardeningoncountry.com.
If a parcel is lost or damaged in transit, we’ll help you lodge a claim with Australia Post.
Our liability is limited to the compensation recoverable from Australia Post unless required otherwise by law.
8. Delivery Address Accuracy
Please double-check your address before completing your order.
We’re not responsible for delays or costs due to incorrect or incomplete details.
If an order is returned to us for this reason, we may charge an additional shipping fee to resend it.
9. Order Tracking
You’ll receive an email with your Australia Post tracking number once your order has shipped.
You can track your parcel at auspost.com.au/mypost/track.
10. Local Pickup
If you’re in the Bairnsdale area, please contact us before ordering to see if local pickup can be arranged.
Delivery FAQ – Gardening on Country
How long will my order take to arrive?
We ship all orders via Australia Post from our rural base in Bairnsdale, Victoria.
Orders are usually processed within 1–2 business days and delivered within the following time frames:
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Standard Post: 3–8 business days (depending on your location)
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Express Post: 2–4 business days (metro areas only)
Please note that deliveries to rural or remote areas may take slightly longer.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $80 AUD (after discounts, before shipping).
Orders under $80 incur a flat-rate delivery fee of $12 AUD anywhere in Australia.
Do you deliver to PO Boxes or Parcel Lockers?
Yes — Australia Post delivers to both PO Boxes and Parcel Lockers, so you can choose whichever is most convenient.
Can I track my order?
Absolutely. Once your order has shipped, we’ll email you an Australia Post tracking number so you can follow your parcel’s journey.
You can also track it anytime at auspost.com.au/mypost/track.
Do you ship internationally?
Not at the moment. We currently ship within Australia only, but we hope to expand in the future.
What if my parcel is delayed or lost?
If your tracking hasn’t updated for 10 business days, please contact us at hello@gardeningoncountry.com.
We’ll work with Australia Post to investigate and help resolve the issue.
If your parcel is confirmed lost or damaged, we’ll assist you with a claim or replacement under the Australia Post compensation policy and Australian Consumer Law.
Can I change my delivery address after placing an order?
If your order hasn’t shipped yet, email us as soon as possible at hello@gardeningoncountry.com.
Once dispatched, we’re unable to change the delivery address.
Do you offer local pickup?
Yes! If you’re near Bairnsdale VIC, contact us before ordering to arrange a local pickup option.
Last updated: December 2025
