Gardening on Country – Privacy Policy
Business Name: Gardening on Country
ABN: 11595584596
Address: 12B Jackson Crescent, Bairnsdale VIC 3875, Australia
Email: hello@gardeningoncountry.com
Website: www.gardeningoncountry.com
1. Overview
Your privacy is important to us.
This Privacy Policy explains how Gardening on Country (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with us.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as all relevant Australian data protection laws.
By using our website or providing your information, you agree to this policy.
2. Information We Collect
We collect personal information that is reasonably necessary for us to provide our products and services, including:
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Name, address, and contact details
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Email address and phone number
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Payment and billing details (processed securely through third-party payment gateways)
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Order and purchase history
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Website usage information (via analytics tools such as cookies or pixels)
We do not store full payment card details — these are handled by secure third-party processors like Shopify Payments or PayPal.
3. How We Use Your Information
We collect and use your information to:
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Process and deliver your orders
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Respond to your enquiries and provide customer support
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Manage returns, refunds, and warranties
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Improve our website, products, and customer experience
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Send marketing updates or promotions (only if you’ve opted in)
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Comply with legal obligations and resolve disputes
You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
4. Cookies and Analytics
Our website uses cookies and analytics tools to improve your browsing experience and measure website performance.
Cookies may collect information about your device, browser, and activity on our site.
You can manage or disable cookies in your browser settings, though some features may not function properly without them.
We may use tools such as Google Analytics or Shopify analytics to understand how visitors use our site — this helps us improve usability and product offerings.
5. Sharing Your Information
We respect your privacy — we never sell or rent your personal information.
We may share information with trusted third parties who assist us in operating our business, such as:
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Payment gateways (e.g., Shopify Payments, PayPal)
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Shipping and logistics providers
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IT and website service providers
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Legal, accounting, or regulatory authorities (where required by law)
All third parties are required to handle your data securely and in compliance with Australian Privacy Laws.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
This includes secure website encryption (HTTPS), password-protected systems, and restricted access to personal data.
Despite our best efforts, no online platform can guarantee absolute security. If a data breach occurs that may compromise your privacy, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.
7. Access and Correction
You can request access to, or correction of, your personal information at any time by contacting us at hello@gardeningoncountry.com.
We’ll respond within a reasonable timeframe and provide access unless restricted by law. If we can’t fulfil your request, we’ll explain why.
8. Third-Party Links
Our website may contain links to external sites.
We’re not responsible for the privacy practices or content of other websites, and we recommend reviewing their privacy policies before providing personal information.
9. International Data Transfers
Our store is hosted on Shopify, which may store data on servers located outside Australia (for example, in Canada or the United States).
Shopify is compliant with the Australian Privacy Principles, and we ensure that your personal information remains protected under equivalent data protection standards.
10. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in law or our practices.
The updated version will be posted on our website and take effect immediately.
11. Contact Us
If you have any questions, privacy concerns, or wish to make a complaint, please contact us:
Email: hello@gardeningoncountry.com
Address: 12B Jackson Crescent, Bairnsdale VIC 3875, Australia
If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
Last updated: December 2025
